Privacy Policy — Dharma Tool
At Dharma Tool, trust is the foundation of everything we do. Just as every singing bowl we send carries the healing intention of our certified sound healer Sunita Poudel, every interaction you have with us — including how we handle your personal information — is guided by the same principle of respect, honesty, and care.
This Privacy Policy describes how Dharma Tool (dharmatool.com) collects, uses, and protects your personal information when you visit our website, place an order, or communicate with us. By using our website and services, you agree to the practices described here. If you have any questions, contact us at [email protected] at any time.
Dharma Tool — Your Privacy Matters
Questions About How We Handle Your Data?
Contact us directly at any time. We respond personally within a few hours during Nepal business hours and will answer any privacy question clearly and honestly.
Contact Us → Payment & Security →1. Information We Collect
We collect only the information necessary to serve you well and fulfill your order correctly.
Personal Information
Your name, email address, phone number, and billing or shipping address — collected when you place an order or contact our support team. This information is used solely to process and deliver your order and to communicate with you about it.
Payment Information
All payments are processed securely through Stripe and PayPal. Dharma Tool does not see, store, or access your credit card or payment details at any point. Your payment data is handled entirely by these trusted processors.
Technical Information
IP address, browser type, device information, and site interaction data collected through cookies and analytics tools — used to improve website performance and your browsing experience.
2. How We Use Your Information
Your information is used only for the following purposes — nothing more:
Order Processing & Delivery
To process your order, arrange DHL Express shipping, and ensure your singing bowl, prayer wheel, or ritual tool reaches you safely and correctly.
Customer Communication
To communicate with you about your order — including dispatch confirmation, tracking information, and any questions or concerns you raise with our team.
Website Improvement
To understand how visitors use our website so we can improve the experience for everyone who comes to us seeking authentic Himalayan instruments.
Fraud Prevention
To protect both you and us from fraudulent or unauthorized transactions.
Marketing Communications
To send updates, product news, or healing inspiration — only when you have given consent. You may withdraw consent at any time by contacting us or using the unsubscribe link in any email we send.
3. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your experience — remembering your shopping cart, your preferences, and helping us understand how our site is used so we can improve it. You may disable cookies through your browser settings. Please note that some website functions — such as the shopping cart — may not operate correctly without them.
4. Sharing of Information
Dharma Tool does not sell, rent, or trade your personal information. We do not share your data with advertisers or any third party for their own marketing purposes. Limited information is shared only with the trusted service providers we use to operate our business — and only what is necessary for them to perform their role.
DHL Express
Your shipping address and contact details are shared with DHL to enable delivery of your order from Kathmandu to your door.
Stripe & PayPal
Payment processors receive the information required to process your transaction securely. Read Stripe's Privacy Policy for full details on how they handle payment data.
Analytics Providers
Anonymised website traffic data is shared with analytics providers to help us improve website performance and user experience.
5. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure. All transactions on our website are protected using SSL encryption — the same standard used by banks and financial institutions worldwide. Your data travels between your browser and our servers securely and privately.
6. Data Retention
Your personal information is retained only as long as necessary — to fulfill your order, provide customer service, comply with legal obligations, or resolve any disputes. When your information is no longer needed, it is securely removed from our systems.
7. Your Privacy Rights
Depending on your location, you may have the right to request access to the personal information we hold about you, request correction of inaccurate data, request deletion of your personal information where applicable, or withdraw consent for marketing communications at any time. To exercise any of these rights, contact us at [email protected] and we will respond promptly and respectfully.
8. International Data Processing
Dharma Tool operates from Kathmandu, Nepal and serves customers worldwide. Information collected through our website may be processed and stored in different jurisdictions depending on the services used to operate the website — including payment processors and analytics providers based in their respective countries.
9. External Links
Our website may contain links to external websites — including Stripe, PayPal, DHL, and other trusted partners. We are not responsible for the privacy practices of those third-party websites. We encourage you to read their privacy policies directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time as our business grows and evolves. Any changes will be posted on this page. Continued use of our website after any changes constitutes acceptance of the updated policy. If you have concerns about any changes, contact us directly.
Dharma Tool — Shop with Confidence
Your Data is Safe. Your Order is Protected.
Every payment is encrypted through Stripe. Your personal data is never sold or shared. Every order is backed by our 30-day satisfaction guarantee.
Shop Singing Bowls → Payment & Security → Our Guarantee →Contact Information
Dharma Tool
Thamel-29, Kathmandu 44600, Nepal
Email: [email protected]
Website: dharmatool.com
Contact Form: dharmatool.com/contact
Frequently Asked Questions
Does Dharma Tool sell my personal data?
No. We do not sell, rent, or trade your personal information to any third party. Your data is used only to process your order, communicate with you, and improve our website.
Is my payment information safe?
Yes. All payments are processed through Stripe — fully encrypted, PCI DSS compliant. Dharma Tool never sees or stores your card details. Read Stripe's Privacy Policy for full details.
What data do you collect when I place an order?
We collect your name, email address, phone number, and shipping address — only what is necessary to process and deliver your order.
Can I request deletion of my personal data?
Yes. Contact us at [email protected] and we will process your request promptly and respectfully.
Do you use cookies?
Yes. We use cookies to remember your shopping cart and preferences, and to understand how visitors use our website. You may disable cookies in your browser settings, though some functions may not work correctly without them.
Who do you share my data with?
Only with the service providers necessary to operate our business — DHL for delivery, Stripe and PayPal for payment processing, and anonymised data with analytics providers. We share only what is required and nothing more.