Terms & Conditions | Dharma Tool Nepal

Terms & Conditions — Dharma Tool

Welcome to Dharma Tool. These Terms & Conditions govern your use of our website, purchases, and interactions with our services. By accessing our website or purchasing products from us, you agree to the terms outlined below. If you have any questions, contact us at [email protected] before placing your order.

Business Information

1. About Dharma Tool

Dharma Tool is a Nepal-based brand co-founded by certified sound healer Sunita Poudel and Deepak Sunar, dedicated to bringing the world's most authentic handmade Himalayan spiritual instruments to practitioners, healers, and seekers worldwide. Our collection includes Tibetan singing bowls, gongs, prayer wheels, tingsha cymbals, malas, statues, incense accessories, and other meditation and ritual items — all handcrafted by skilled artisans in Kathmandu, Nepal.

Each item is handmade using traditional techniques passed down through generations. Minor natural variations in appearance, tone, or finish may occur and are considered part of the authentic handmade character of each piece — not defects.

2. Product Authenticity

All products sold on dharmatool.com are genuinely handcrafted in Nepal. Due to the handmade nature of these items, slight natural variations in colour, tone, size, engraving, or design may occur between pieces. These variations reflect the authentic nature of Himalayan craftsmanship and should not be considered manufacturing defects.

Every piece in our collection is personally reviewed and selected by our certified sound healer before it is approved for sale. Read more on our Healer Selected page.

3. Pricing & Currency

All prices listed on our website are displayed in USD. Prices may change without prior notice. Shipping fees, customs duties, import taxes, or local charges applicable in your destination country are the responsibility of the buyer unless otherwise specified at checkout. For full delivery and customs information, visit our Delivery Information page.

4. Payments

Payments on dharmatool.com are processed securely through Stripe and PayPal. We accept Visa, MasterCard, American Express, debit cards, and PayPal. We also accept bank transfer and Western Union — contact us at [email protected] to arrange alternative payment before placing your order.

Dharma Tool does not store or access your credit card or payment details at any point. All card data is handled directly and securely by Stripe. For full payment security details, visit our Payment & Security page.

5. Shipping & Delivery

Every order goes through our 3 to 4 day healer selection process before dispatch — during which Sunita personally reviews and selects your specific piece. After dispatch, DHL Express delivery typically takes 7 to 10 business days to most destinations worldwide. Every order is fully insured from our workshop in Kathmandu until it is delivered to your address.

For full shipping details, tracking information, and our responsibility policy, visit our Delivery Information page.

6. Returns & Refunds

Dharma Tool accepts returns within 30 days of delivery. We offer a full refund to your original payment method or a free replacement — your choice. Return shipping is covered by us. Custom or personalised items are covered by the same guarantee if they arrive damaged, incorrect, or do not match the agreed specification.

For full details on our returns process and what is covered, visit our Satisfaction Guarantee page.

7. Order Cancellations

Orders may be cancelled within 24 hours of placement if the item has not yet been dispatched. Contact us immediately by email if you need to cancel. Once an order has been dispatched, cancellation is no longer possible and our returns policy applies.

8. Customs & Import Duties

Customers are responsible for any customs duties, VAT, import taxes, or clearance fees required by their country. Dharma Tool cannot predict or control these charges. If your order is held at customs and you require documentation from us, contact us and we will provide everything needed at no extra charge.

9. Intellectual Property

All website content including images, product descriptions, text, logos, graphics, and written content on dharmatool.com is the property of Dharma Tool and may not be copied, reproduced, distributed, or used without prior written permission.

10. Privacy

Your privacy matters deeply to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We do not sell, rent, or trade your data.

11. Limitation of Liability

Dharma Tool is not liable for indirect or consequential damages arising from the use of our products or website. Once a shipment has been dispatched, delivery timelines may be affected by courier operations, customs inspections, or international logistics beyond our control. We commit to resolving any issues within our power promptly and fairly.

12. Governing Law

These Terms & Conditions are governed by the laws of Nepal. Any disputes arising from the use of our website or purchase of our products will be subject to the jurisdiction of the courts of Nepal.

Frequently Asked Questions

Are Dharma Tool products genuinely handmade?
Yes. Every product is handcrafted in Nepal by skilled artisans using traditional techniques. Minor natural variations in appearance, tone, or finish are part of the authentic handmade character and are not defects.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, debit cards, PayPal, bank transfer, and Western Union. All online card payments are processed securely through Stripe. Visit our Payment & Security page for full details.

How long does delivery take?
Every order goes through our 3 to 4 day healer selection process before dispatch. After dispatch, DHL Express delivery typically takes 7 to 10 business days worldwide. Visit our Delivery Information page for full details.

What is your return policy?
You have 30 days from delivery to request a return, refund, or replacement — for any reason. Return shipping is covered by us. Full details on our Satisfaction Guarantee page.

Can I cancel my order?
Yes — within 24 hours of placing the order if it has not yet been dispatched. Contact us immediately at [email protected].

Who is responsible for customs duties?
Import duties, VAT, or customs fees applicable in your destination country are the responsibility of the buyer. If your order is held at customs, contact us and we will provide all required documentation at no extra charge.

Is my personal data safe?
Yes. We do not sell, rent, or trade your data. All payments are processed through Stripe — your card details are never stored on our servers. Read our Privacy Policy for full details.