FAQ | Dharma Tool — Singing Bowls Nepal

We accept Visa, Mastercard, American Express and Discover credit and debit cards through our secure checkout. Bank transfer and Western Union can be arranged for buyers who prefer them; email [email protected] before you order.

Yes. Checkout is protected by SSL encryption, payments are processed by a PCI DSS compliant payment provider with real-time fraud monitoring, and your card details are never stored on our servers. Full details are on our payment and security page.

Yes. An order confirmation email with your receipt is sent as soon as you order. If it does not arrive, check your spam folder, then contact us and we will resend it.

Orders can be cancelled within 24 hours of ordering, as long as the item has not been dispatched. Email us straight away if you need to cancel. Once an order has been dispatched, our returns policy applies.

Yes. Many products offer personalisation such as names, initials, messages, symbols or logo engraving, and you can add details in your order notes. For a completely unique piece, use our custom singing bowl request.

Before dispatch, every order goes through healer selection, where Sunita reviews and plays your piece. The current lead time for selection is shown at the top of every page. After dispatch, DHL Express typically takes 7 to 10 business days to most countries. Full details are on our delivery information page.

Yes. We ship to most countries worldwide by DHL Express. If you are unsure whether we ship to your country, contact us before ordering and we will confirm.

Yes. Once your order leaves Kathmandu, your DHL tracking number is emailed to you, and you can follow the shipment on the DHL website.

Yes. Every order is fully insured from our workshop in Kathmandu to your door. If it is lost or arrives damaged, we replace it free or refund it in full.

Import duties, customs fees, VAT or GST in your country are paid by the buyer. If your parcel is held at customs and you need documents from us, we provide them at no charge.

Not at present. Shipping by DHL Express is calculated at checkout from your location and the weight of your order.

You have 30 days from delivery to ask for a return, refund or replacement, for any reason, on standard products. Choose a full refund to your original payment method or a free replacement. Custom-made pieces made to your own design are the exception: they cannot be refunded once production has begun, although damage or an engraving mistake is always put right. Details are on our satisfaction guarantee page.

Send us clear photos of the item and the packaging straight away. We arrange a free replacement or a full refund. Shipping damage is our responsibility, and you pay nothing to resolve it.

We do. We send you a prepaid return label, and in some cases we process the refund or replacement without needing the item back at all.

Once your claim is approved, we process the refund to your original payment method within 2 to 3 business days. Your bank may take a further 5 to 10 business days to show it.

Contact us with your order number and photos. We ship the correct item and collect the wrong one, at no cost to you.

Contact us with your order number. We replace the bowl with one of the correct note at no cost; a wrong note is fully covered by our guarantee.

Yes. Every singing bowl is hand-hammered from a traditional seven-metal alloy by artisan families in the Kathmandu Valley. You can see the process in how Tibetan singing bowls are made.

Sunita Poudel, our certified sound healer and co-founder. She plays each bowl, tests its frequency and assesses it before approving it for your order.

Each product page states the bowl's note and chakra. A hand-hammered bowl's note is discovered once it is finished, not hammered in to order, so we measure every bowl and match you with one whose note fits. If you need a particular note, add it to your order notes or contact us first.

Traditional Himalayan singing bowls are hand-hammered from a seven-metal alloy of gold, silver, copper, iron, tin, lead and zinc, representing the seven celestial bodies of Himalayan tradition.

Selected pieces can be blessed by a Buddhist monk in Kathmandu with traditional mantras, prayers and offerings. Availability is shown on each product page, and you can read about the monk blessing before you order.

Dharma Tool is based in Thamel-29, Kathmandu 44600, Nepal. Every product is sourced and dispatched from Kathmandu by our own team.

Dharma Tool was co-founded in 2017 by Deepak Sunar, who has worked in wholesale Tibetan crafts since 2008, and Sunita Poudel, a certified sound healer. Read more on our about us page.

Yes. For wholesale and bulk orders, contact us and your enquiry goes straight to Deepak.

Yes. $5 from every sale goes to the education of children in Lekharka Village, Bhojpur District, eastern Nepal, through our partnership with Sahayogi Sansar Nepal. Read more on our Dharma and Karma page.

Yes. Sunita offers personal sound healing sessions and support for individuals and organisations. Contact us to discuss what you need and her availability.

Email [email protected], use our contact form, or message us on WhatsApp at +977 9851015547. We reply personally within a few hours during Nepal business hours.