Returns & Exchanges – Dharma Tool

Satisfaction Guarantee, Returns & Refunds — Dharma Tool

At Dharma Tool, every singing bowl, prayer wheel, tingsha, and ritual tool is handcrafted in Nepal and personally selected by our certified sound healer Sunita Poudel. We stand behind every piece we sell. If something is not right when your order arrives — we make it right, quickly, and without unnecessary conditions.

Our 30-Day Satisfaction Guarantee

You have 30 days from the date of delivery to request a return, refund, or replacement — for any reason. We offer a full refund to your original payment method or a free replacement — your choice. Once your claim is approved, your refund is processed within 2 to 3 business days. Your bank or payment provider may take an additional 5 to 10 business days to reflect the refund in your account.

We do not make this process difficult. Contact us, explain the issue, send photos where relevant, and we handle everything from there.

What Is Covered

Not satisfied on arrival — if the piece does not feel right for any reason, contact us within 30 days. Full refund or free replacement, your choice, no conditions. The item must be unused and in its original condition with original packaging.

Damaged during shipping — every order is fully insured from our workshop to your door. If your order arrives damaged, send us clear photos of the item and the packaging. We replace it at no cost — shipping damage is our responsibility, not yours.

Wrong note received — if you ordered a specific note singing bowl (C, D, E, F, G, A, or B) and received a bowl tuned to a different note, contact us immediately. We replace the bowl with the correct note at no cost.

Wrong size received — if the size of the product is significantly different from what was described in the product listing, we replace or refund in full.

Wrong design, engraving, or pattern — if the design, symbol, engraving, or pattern on the piece is different from the product description, we correct it immediately.

Wrong product received — if we send you the wrong item entirely, we reship the correct piece and arrange collection of the incorrect one at no cost to you.

Quality concern — if you have any concern about the quality, sound, tuning, or finish of the piece you received, contact us. We will review it and resolve it. Please note that slight natural variations in appearance, texture, and finishing are part of the authentic handmade character of Himalayan craftsmanship and are not considered defects.

Custom and Personalised Items

Items with custom engravings, names, initials, or personalisation are covered by the same guarantee if they arrive damaged, incorrect, or do not match the specification agreed before production. Personalised items that have been correctly produced to your specification are non-returnable unless damaged or defective.

Return Shipping — We Cover It

If a return is required, Dharma Tool covers the return shipping cost. We send you a prepaid return shipping label — you do not pay anything to return the item. In some cases, depending on the nature of the issue, we process your refund or replacement without asking you to return the item at all. We confirm which applies to your situation when you contact us.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided the item has not yet been dispatched. Contact us immediately by email or WhatsApp if you need to cancel. If your order has already been dispatched, the returns policy above applies.

How to Make a Claim

Contact us within 30 days of delivery using any of the methods below. Include your order number, a brief description of the issue, and clear photos where relevant.

Secure Payment — Powered by Stripe

All payments on Dharma Tool are processed securely through Stripe — one of the world's most trusted payment processors used by millions of businesses globally. Every transaction is fully encrypted using industry-standard SSL technology. Your card details and personal payment information are processed directly by Stripe and are never stored on our servers.

Stripe accepts all major credit and debit cards, and supports a wide range of trusted international payment methods. For full details on how your payment data is handled, you can read Stripe's Privacy Policy and Stripe's Consumer Terms directly on their website.

Business Information

Dharma Tool
Thamel-29, Kathmandu 44600, Nepal
Email: [email protected]
Phone / WhatsApp: +9779851015547
Website: dharmatool.com

Frequently Asked Questions

How long do I have to request a return or refund?
30 days from the date of delivery. Contact us within this period with your order number and photos of the issue.

Do I receive a full refund or store credit?
Full refund to your original payment method — not store credit. Refund is processed within 2 to 3 business days of claim approval. Your bank may take an additional 5 to 10 business days to reflect it in your account.

Who pays for return shipping?
We do. Dharma Tool covers all return shipping costs and provides a prepaid return label. In some cases we refund or replace without requiring a return.

Are personalised or engraved items returnable?
Personalised items are covered if they arrive damaged, incorrect, or do not match your agreed specification. Correctly produced personalised items are non-returnable.

What if my singing bowl arrives with the wrong note?
Contact us immediately with your order number. We replace the bowl with the correct note at no cost — this is fully covered by our guarantee.

Can I cancel my order?
Yes — within 24 hours of placing the order if it has not yet been dispatched. Contact us immediately by email or WhatsApp to request cancellation.

Is my payment secure?
Yes. All payments are processed through Stripe — fully encrypted, industry-standard security. Your card details are never stored on our servers. Read Stripe's Privacy Policy for full details.

What photos do I need to send for a claim?
Clear photos showing the issue — damage, incorrect item, wrong note, quality concern, or condition on arrival. For shipping damage, include photos of the packaging too.